Refund & Return Policy for WishHour

Last Updated: [Today’s Date]

Thank you for shopping at WishHour.
We want you to have a smooth and enjoyable experience, and your satisfaction is important to us.
This Refund & Return Policy explains how returns, refunds, and exchanges work on our store.

1. 14-Day Refund Guarantee

You may request a refund or return within 14 days of receiving your order if:

• The item is damaged or defective
• The wrong product was delivered
• The item does not match the description
• The order did not arrive within the maximum delivery timeframe

We aim to resolve all refund and return requests quickly and fairly.

2. Conditions for Refunds & Returns

To be eligible for a return or refund:

• The product must be unused and in original condition
• Original packaging must be included (if applicable)
• A receipt or proof of purchase is required
• A clear photo or video proof may be requested for defective/damaged items

Items that have been used, washed, or altered are not eligible for refunds unless they arrived damaged or incorrect.

3. Return Shipping Costs

Your return shipping eligibility depends on the timeframe:

✅ Within the first 14 days

WishHour covers return shipping costs for eligible issues.

❗ After 14 days

Return shipping becomes the customer’s responsibility.

If a customer refuses delivery or fails to pick up an order, return shipping fees are not covered.

4. Non-Returnable Items

Some products cannot be returned for safety or hygiene reasons, such as:

• Intimate or personal-use items
• Beauty or cosmetic items
• Perishable products
• Personalized items
• Gift cards or digital products (if applicable)

5. Refund Processing Time

Once your return is received and inspected:

• Approved refunds are processed within 14–30 business days
• Funds will be returned to the original payment method
• Processing times may vary depending on Stripe, PayPal, Payoneer, or your bank

Shipping fees (if any) may be non-refundable unless the issue is our fault.

6. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank or payment account
2. Contact your card issuer or bank (refunds can take time to post)
3. If still unresolved, contact us and we will investigate immediately

7. Exchanges

We offer replacements for:

• Defective items
• Damaged packages
• Incorrect products
• Missing items

Exchanges are processed at no cost within the 14-day window.

8. Order Cancellations

You may cancel your order before it ships.

Once an order has been shipped:

• It cannot be cancelled
• You may request a return after delivery

Contact us as soon as possible for cancellations.

9. Items Lost in Transit

Your order is considered lost if:

• It exceeds the maximum delivery timeframe
• The courier confirms it is lost
• Tracking shows no updates for an extended period

In these cases, you may choose a full refund or a free replacement.

If tracking shows the order was delivered, refunds cannot be issued.

10. Wrong Address Policy

WishHour is not responsible for orders shipped to incorrectly entered addresses.

If you entered the wrong address:

• Contact us immediately to correct it
• If the order has already shipped, we cannot reroute it
• Refunds are not available for address errors

11. How to Start a Return or Refund

• Approved returns must be sent back to us by mail using a trackable shipping service.

12. Policy Updates

WishHour may update this Refund & Return Policy from time to time.
Changes take effect immediately upon posting.