Shipping Policy for WishHour
Last Updated: [Today’s Date]
Thank you for shopping with WishHour.
We offer worldwide delivery and work with trusted international logistics partners to ensure your order arrives safely and on time.
This Shipping Policy explains how orders are processed, shipped, and delivered.
We offer Free Standard Shipping on all orders.
1. Order Processing Time
After you place an order, our team processes it within:
⏳ 2–3 Business Days
Processing includes:
- Order verification
- Quality checks
- Packaging
- Dispatching to the courier
Orders placed during holidays or high-demand periods may require additional time.
2. Shipping Origins
WishHour operates globally through international fulfillment centers.
Most products are shipped directly from Asia, using reliable global shipping networks.
3. Worldwide Shipping
Yes — we ship to all countries worldwide, including:
- USA
- Canada
- UK
- Europe
- Australia
- Middle East
- Asia
- Africa
…and more.
If a destination is restricted by the carrier, we will notify you immediately.
4. Estimated Delivery Times
Because we use international suppliers, delivery times vary by destination.
Below are the standard estimated timeframes:
🌍 United States: 7–15 Business Days
🇬🇧 United Kingdom: 7–15 Business Days
🇪🇺 Europe: 7–15 Business Days
🇨🇦 Canada: 7–15 Business Days
🇦🇺 Australia: 7–15 Business Days
🌏 Asia: 7–20 business days
🌍 Middle East: 7–15 Business Days
🌍 Rest of the world: 15–30 business days
Delivery times may vary depending on customs, local courier efficiency, holidays, or unexpected delays.
5. Shipping Partners
We work with trusted global logistics providers, including:
- Cainiao
- SunYou
- 4PX
- Yanwen
- China Post
- Local courier services in your country
Your package may be delivered by your local postal service once it arrives in your destination country.
6. Tracking Information
Most orders come with a tracking number.
Tracking will update once the package is processed through the international logistics system.
You will receive:
- A shipping confirmation email
- A tracking link (when available)
Please allow 3–7 days after dispatch for tracking to activate.
7. Multiple Packages
To ensure the fastest delivery:
- Items in your order may be shipped separately
- You may receive more than one package at different times
This depends on product availability and warehouse locations.
8. Customs, Duties & Taxes
International shipments may be subject to:
- Customs checks
- Import duties
- VAT
- Local taxes
These fees are not included in our product prices.
Customers are responsible for paying any applicable charges in their country.
We cannot control or predict these fees.
9. Wrong Address Disclaimer
Please ensure your shipping address is correct.
WishHour is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If your order has not yet been shipped, contact us immediately to update your information.
10. Lost / Delayed Packages
A package is considered lost only if:
- It has passed the maximum estimated delivery window
- The courier confirms it is lost in transit
In such cases, we will offer:
- A free replacement, or
- A full refund
If tracking shows “delivered,” refunds cannot be issued.
11. Delivery Delays
Shipping delays may occur due to:
- Customs processing
- Weather conditions
- Carrier disruptions
- Peak holiday seasons
- Remote delivery locations
WishHour is not responsible for delays caused by third-party carriers.
12. Contact & Support
If you have questions about your shipment, tracking, or delivery:
📧 support@wishhour.com
📝 Contact Form: https://wishhour.com/contact-us/
We’re always happy to help!