Terms & Conditions for WishHour
Last Updated: [Today’s Date]
Welcome to WishHour. By accessing or using our website wishhour.com/, you agree to be bound by the following Terms & Conditions. Please read them carefully before making any purchase or using our services.
If you disagree with any part of these terms, you should stop using our website immediately.
1. General Information
WishHour is an individually operated online store based in Bangladesh, offering a wide range of products with international shipping.
Products are sourced and shipped from fulfillment partners located primarily in Asia.
These Terms govern your use of our website and all purchases you make through it.
2. Eligibility
By using WishHour, you confirm that:
- You are at least 18 years old, or
- You have parental/guardian consent to use the website.
3. Use of the Website
You agree not to:
- Use the website for unlawful purposes
- Interfere with its security or functionality
- Attempt unauthorized access to data or systems
- Perform actions that could harm WishHour or its users
We reserve the right to deny service to anyone who violates these terms.
4. Product Descriptions & Availability
We aim to display accurate product information, but:
- Colors may vary due to screen settings
- Sizes may differ slightly
- Product availability is not guaranteed
WishHour reserves the right to:
- Modify product details
- Update pricing
- Discontinue products
- Limit quantities purchased
5. Pricing & Payment
All prices are listed on the website and may change without notice.
We accept secure payments through:
- Stripe
- PayPal
- Payoneer
By placing an order, you agree to:
- Provide accurate billing and shipping details
- Authorize WishHour or its payment partners to charge your payment method
- Pay all applicable fees (product price, taxes, etc.)
WishHour does not store full payment details.
6. Order Acceptance & Cancellation
Order Acceptance
Once you place an order, you will receive an email confirmation.
An order is considered accepted only when it is processed and shipped.
Order Cancellation
We may cancel an order if:
- The product is out of stock
- Payment cannot be verified
- Fraud is suspected
- Shipping limitations apply in your region
If your order is cancelled, we will notify you and issue a full refund.
Customers may request cancellation before shipment only.
Once an order is shipped, it cannot be cancelled.
7. Shipping & Delivery
WishHour ships worldwide through international logistics partners, including:
- Cainiao
- SunYou
- Other China-based fulfillment providers
- Local couriers in the destination country
Estimated Delivery Times
Due to international fulfillment and customs processes:
- Delivery may take 7–25 business days, depending on location.
- Some remote regions may require additional time.
Delays may occur due to:
- Customs inspections
- Global shipping conditions
- Weather disruptions
- Courier issues
WishHour is not responsible for delays beyond our control.
8. Customs, Duties & Taxes
International orders may be subject to:
- Customs fees
- Import taxes
- VAT or duties
These charges are determined by your country’s regulations and are not included in product prices.
Customers are responsible for paying any applicable fees upon delivery.
9. Returns, Refunds & Exchanges
WishHour offers a 14-day return/refund policy.
Eligibility
A refund or exchange may be requested if:
- The product is defective
- The product is damaged
- The wrong item is delivered
- The item does not arrive within the maximum delivery window
Return Shipping Costs
- Within the first 14 days, WishHour covers return shipping costs.
- After 14 days, return shipping becomes the customer’s responsibility.
Non-Returnable Items
- Used, washed, or damaged items
- Items without original packaging
- Intimate or hygiene products (where applicable)
Full details are available in the Refund Policy.
10. Intellectual Property
All content on WishHour — including:
- Text
- Images
- Logos
- Branding
- Product descriptions
- Website layout
—is the property of WishHour or its licensors.
You may not:
- Copy
- Distribute
- Modify
- Reproduce
- Use content for commercial purposes without written permission.
11. User Accounts & Security
If you create an account:
- You are responsible for maintaining the confidentiality of your login details
- You must notify us immediately of unauthorized access
- WishHour is not liable for losses resulting from misuse of your account
12. User Reviews & Content
By submitting a review or comment, you:
- Grant WishHour permission to use, display, or share your content
- Confirm the content does not contain harmful, defamatory, or illegal material
- Agree that your content may be moderated or removed if found inappropriate
13. Third-Party Links
WishHour may include links to third-party websites.
These links are provided for convenience only.
WishHour is not responsible for:
- The content of external websites
- Their privacy practices
- Their services or claims
14. Limitation of Liability
To the fullest extent permitted by law, WishHour is not liable for:
- Indirect or incidental damages
- Delays in shipping
- Losses due to incorrect address entry
- Unauthorized access to your data outside our control
- Product misuse or injury
Your use of the website is at your own risk.
15. Indemnification
You agree to indemnify and hold WishHour harmless from:
- Claims
- Damages
- Losses
- Legal fees
resulting from:
- Your misuse of the website
- Violation of these Terms
- Infringement of third-party rights
16. Privacy Policy
Your use of WishHour is also governed by our Privacy Policy.
Please review it here: [Privacy Policy] (insert your link)
17. Changes to Terms
WishHour reserves the right to update or modify these Terms at any time.
Changes take effect as soon as they are posted.
Continued use of the website means you accept the updated terms.
18. Contact Information
If you have any questions about these Terms, contact us at:
📧 support@wishhour.com
📝 Contact Form: https://wishhour.com/contact-us/